Design and development of an interactive kiosk system for T-Mobile by a distributed team of internal and external resources to demo key features of the Samsung Galaxy S III.
The kiosk system was part of a debut retail display exclusive to Samsung products and the first kiosk of its kind in T-Mobile stores that offered interactivity between mobile devices and LED displays. The first-generation system was piloted in 10 stores in five major U.S. markets, followed by the second generation which was rolled out to more than 450 stores nationwide.
My role: Lead project management/production, scoping, budgeting, resource planning, scheduling, functional requirements, user-flow development, analytics planning, writing installation/troubleshooting documentation and bug reporting/tracking.
Services/disciplines managed: Discovery, user experience, design, analytics, writing, development (software, web and mobile app), QA (visual, functional and security), system architecture (hardware and software) and deployment/installation.
Services/disciplines managed: Discovery, user experience, design, analytics, writing, development (software, web and mobile app), QA (visual, functional and security), system architecture (hardware and software) and deployment/installation.
Case Study
Technical Schematic
Primary components of the kiosk systems included:
- mobile devices running the demo via a native Android app
- mini-tower computers running local web services to display demos on LED screens according to user selections on the mobile devices
- secure wireless networks specific to each store that connected the mobile devices to the mini towers
Primary components of the kiosk systems included:
- mobile devices running the demo via a native Android app
- mini-tower computers running local web services to display demos on LED screens according to user selections on the mobile devices
- secure wireless networks specific to each store that connected the mobile devices to the mini towers
Wireframe with Functional Requirements
This is one of many that were developed for the mobile app.
This is one of many that were developed for the mobile app.
User Flow
Interaction between the mobile device and the LED screen for one of the feature demos.
Storyboards
This example shows 6 screens of a 74-screen POV storyboard presented to T-Mobile and Samsung stakeholders.
