RPA is a software that impersonates repetitive, mainly rule-based standard tasks, and performs them on its own without requiring any sort of human inteference. About 65% of the companies surveyed in a recent poll have either already automated their mundane tasks or are planning to do so. In addition to BFSI and business process outsourcing, robotic process automation services are primarily beneficial in optimizing clerical tasks, supply chain management, data entry and analytics, and customer service.

RPA may seem like a juicy fruit from a distance, but in order to truly savor it, meticulous planning is required. The potential of RPA is vast and propitious to businesses, only if leveraged appositely. As Bill Gates said, “The first rule of any technology used in a business is that automation applied to an efficient operation will magnify the efficiency. The second is that automation applied to an inefficient operation will magnify the inefficiency.”

In order to make sure that RPA adoption leads to the magnification of only efficiencies and diminution of inefficiencies, it is necessary to devise a strategy that concentrates equally on the adoption, implementation, and maintenance phases.

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