Robotic process automation (RPA) refers to software solutions that partially or completely automate manual, rule-based, and repetitive human processes. They function by stimulating the behaviors of a real person engaging with one or more software programs to conduct tasks such as data input, ordinary transaction processing, or responding to simple customer care inquiries. Indeed, the "chatbot" that has begun to appear on websites is nearly invariably a robotic process automation technology rather than a human. It can handle ordinary inquiries like "where is X on the website?" and "how do I reset my password?" As a result, robotic process automation has serious limits in practice. To do a repeatable activity, it must be scripted/programmed. According to Automatorr, this requires the use of a subject matter expert (SME) who understands how the activity is conducted.